Track every order from first placement through to completion.
Every order in Goose Commerce moves through a defined set of statuses that reflect where it is in the fulfilment process. Understanding and managing these statuses keeps your operations running smoothly.
Goose Commerce uses the following order statuses:
Pending — Payment not yet received.
Processing — Payment confirmed, awaiting fulfilment.
On Hold — Awaiting stock or manual review.
Shipped — Order dispatched to customer.
Completed — Fully fulfilled.
Cancelled — Order cancelled by customer or admin.
Refunded — Full refund processed.
Failed — Payment failed.
Open any order from Goose → Orders and use the Order Status dropdown in the Order Details panel to update its status. Each status change is logged in the order timeline with a timestamp and the user who made the change.
Some status transitions happen automatically. Orders move from Pending to Processing when payment is confirmed by the gateway. Orders can be configured to automatically transition to Completed after a set number of days once marked as Shipped.
Every order has an audit timeline showing each status change, note added, and email sent. This gives you a clear record of what happened at each stage and who took action.
Download Goose Commerce free and manage your complete order lifecycle from day one.
